Nepkluck Privacy Policy — Your data is fully protected

Nepkluck places the highest importance on its members' privacy. This privacy policy explains what information we collect, why we collect it, how we use it, and how we keep it secure. By using the nepkluck.net website or mobile app, you agree to this policy.

We want you to use Nepkluck with complete confidence. This privacy policy is written in plain, straightforward language — no complex legal jargon. Our support team is always available to help with any questions.

Nepkluck may update this privacy policy at any time. Members will be informed in advance of any significant changes. It is a good idea to revisit this page from time to time.

To keep its services running and deliver the best experience to members, Nepkluck collects the following types of information:

Nepkluck never collects more information than necessary. We only take what is needed — that is the core principle behind our data collection.

Nepkluck uses the collected information for the following purposes:

• To create, manage, and verify your account.
• To securely process deposits and withdrawals.
• To provide customer service and technical support.
• To prevent fraud, money laundering, and unauthorized access.
• To ensure compliance with responsible gaming policies.
• To meet legal and regulatory obligations.
• To deliver promotional offers and personalized services (based on consent).
• To improve platform functionality and security.

Nepkluck may share your information with third parties only in very limited circumstances and for specific reasons:

• Payment Processors: Minimum necessary information is shared with licensed payment gateways to process deposits and withdrawals.
• Identity Verification Services: Information may be shared with approved verification agencies to complete KYC.
• Legal Authorities: Sharing information with government and regulatory authorities is mandatory when required by lawful order or legal obligation.
• Technology Partners: Technology providers supporting platform operations work under strict confidentiality agreements.

Before sharing information with any third party, Nepkluck ensures they meet appropriate security standards and that the data will only be used for its stated purpose. Contractual safeguards are in place against unauthorized use.

Nepkluck uses cookies and similar technologies on its website and app. These fall into three main categories:

• Essential Cookies: Essential for keeping login sessions active and ensuring security. Disabling these will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferences, such as language and layout settings.
• Analytics Cookies: To understand site usage and improve our services. These cookies do not directly identify individual users.

You can manage cookies through your browser settings. However, disabling essential cookies may affect login and payment functionality.

How long Nepkluck retains your information depends on the type of data and applicable legal requirements:

• Data for active accounts is retained for the duration of the account.
• Even after an account is closed, transaction and identity records are generally retained for up to 5 years in accordance with legal obligations.
• Retaining certain transaction records for an extended period is a legal requirement under anti-money laundering laws.
• If marketing consent is withdrawn, the relevant data is deleted as soon as possible.

If you request deletion of your information, Nepkluck will complete the process within a reasonable time and notify you, provided there are no legal obligations requiring retention.

As a Nepkluck member, you have the following rights over your own information:

• Right to Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object to Processing: You may opt out of marketing communications at any time.
• Right to Data Portability: You may request an export of your data in a readable format.

Nepkluck applies industry-leading technical and organizational measures to protect your data:

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Stored data is kept in encrypted form, not in raw format.
• Two-factor authentication (2FA) is available to all members.
• Regular security audits and vulnerability assessments are conducted.
• Data protection training is mandatory for all staff.
• Suspicious activity is automatically detected and flagged.

That said, no data transmission over the internet is 100% secure. While Nepkluck applies the highest level of protection, we honestly acknowledge that no technical measure is entirely risk-free.

Nepkluck primarily serves members in Bangladesh, and your information is stored locally as much as possible. However, some data may be processed on servers in other countries as required by our technical infrastructure.

In such cases, Nepkluck ensures that the destination country follows adequate data protection laws or that contractual safeguards are in place. Your data remains protected regardless of where it is transferred.

Nepkluck reserves the right to update this privacy policy at any time. After any change, the "Last Updated" date at the top of the page will reflect the revision. Members will be notified of significant changes via email or platform notification.

Continued use of the service after an update is considered acceptance of the revised policy. It is a good idea to check this page regularly.